PRIVACY POLICY
This Privacy Policy explains how Community Bank Connection (CBC) collects, uses, shares, and safeguards personal data, and outlines your rights regarding the personal information you provide to us when using our websites, contacting us, or engaging in our IT, audit, and compliance services. We are committed to maintaining the privacy of our clients and website visitors.
1. WHAT INFORMATION WE COLLECT
We use your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. In the course of delivering our IT and audit/compliance services, CBC may collect limited personal data (“Personal Data”) about you. Typically, the information we collect may include:
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely for sending updates, appointment or delivery notifications, and reminders related to our products or services.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact Community Bank Connection at 904.733.9900 or Support@communitybankconnection.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to Support@communitybankconnection.com or 904.733.9900. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Community Bank Connection will not sell, rent, or share the collected mobile numbers
Note: We do not collect or process sensitive financial data (e.g., credit card numbers, banking account details, or payment information) as part of our core services.
2. HOW WE PROTECT AND USE YOUR INFORMATION
2.1 Safeguarding Personal Data
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Physical, Electronic, and Procedural Security
CBC uses a combination of physical, technical, and organizational safeguards to help protect your Personal Data. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of the data in our custody. -
Access Controls
CBC limits access to Personal Data only to those employees or authorized contractors who need it for operational, compliance, or service delivery purposes. Team members receive annual training on privacy, data security, and CBC’s internal policies. -
Data Breach Response
CBC has procedures to detect, report, and investigate any suspected data breach. We will notify you and/or any applicable regulators if legally required in the event of a data breach involving your Personal Data.
2.2 How We Use Personal Data
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Service Provision
We use your Personal Data to provide or facilitate our IT, audit, compliance, and consulting services—such as vendor reviews, regulatory audit support, disaster recovery planning, and cybersecurity assessments. -
Communication and Support
Your contact information is used to respond to inquiries or requests, provide support, or deliver information regarding CBC’s services, including relevant updates, new offerings, and compliance-related alerts. -
Business Purposes
CBC may use aggregated or de-identified data to improve our service offerings, troubleshoot, conduct data analysis, and facilitate internal business operations. -
Legal and Regulatory Compliance
Where necessary, we may use or disclose data to comply with regulatory obligations, respond to lawful requests by public authorities, or meet any legal requirements.
We do not sell, rent, or trade your Personal Data.
We only process your Personal Data in ways that are compatible with the purpose for which it was collected or authorized by you, and in accordance with applicable laws and regulations.
3. WHO CAN ACCESS YOUR DATA
3.1 Internal Access
Access to your Personal Data is limited to CBC employees, contractors, and agents who require such data to deliver our services or support our legitimate business needs. All personnel must adhere to CBC’s confidentiality and privacy standards.
3.2 Information Sharing
Where appropriate, CBC may share your Personal Data with:
- Authorized Service Providers: We work with partners who provide us with website hosting, IT support, or other necessary services. They are contractually obligated to keep Personal Data confidential.
- Regulatory Authorities: We may disclose Personal Data when required by law or to comply with government, regulatory, or law enforcement requests.
- Business Transactions: In the event of a merger, acquisition, or other business transaction, we may share Personal Data in connection with due diligence and transfer of business assets, subject to appropriate confidentiality measures.
CBC will not share your Personal Data with unrelated third parties except as necessary to carry out services on our behalf or comply with legal obligations.
4. OTHER IMPORTANT INFORMATION
4.1 Children’s Privacy
- CBC’s websites and services are not directed at children under 13, nor do we knowingly collect Personal Data from minors.
- If you are under 18 years of age, please do not provide any Personal Data without explicit parental or guardian consent. If we learn we have inadvertently collected Personal Data from a minor, we will take steps to delete it promptly.
4.2 Use of Cookies and Similar Technologies
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What Are Cookies?
Cookies are small text files placed on your device to store information about how you use a website. CBC may use “session” cookies (deleted after each visit) or “persistent” cookies (retained until deleted) for website functionality and analytics. -
Why We Use Cookies
CBC uses cookies to help us understand how visitors interact with our website, to improve user experiences, and to analyze website usage. We do not use cookies to collect sensitive personal or financial information. -
Managing Cookies
Most browsers allow you to manage cookie settings, including blocking certain cookies or clearing cookies. If you choose to block all cookies, some parts of our site may not function properly. To learn more about cookies, visit www.allaboutcookies.org. -
Do Not Track Signals
CBC does not currently respond to Do Not Track (DNT) signals, and we do not authorize third parties to track visitors across websites.
4.3 Links to Third-Party Websites
Our website may contain links to other sites, including business partners or service providers. CBC does not control the privacy practices of these external sites. We encourage you to review the privacy policies on any external site before providing any Personal Data.
4.4 International Data Transfers
CBC primarily operates within the United States. If you are accessing our site or services from outside the U.S., note that your information may be transferred to, processed, and stored in the U.S. or other countries. By using our site or services, you consent to such transfers subject to this Privacy Policy and applicable law.
5. YOUR CHOICES & RIGHTS
- Access and Correction: Depending on your jurisdiction, you may have the right to request a copy of the Personal Data we hold about you and to request corrections if inaccurate or incomplete.
- Deletion: Where permitted by law, you may request that we delete your Personal Data. We may retain necessary information for legitimate business or legal reasons (e.g., compliance with financial regulations or resolving disputes).
- Objection and Restriction: You may have the right to object to or restrict certain types of data processing, subject to legal or contractual limitations.
- Withdrawal of Consent: If our processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
To exercise your rights or ask questions, please contact us using the information in Section 7. We may require verification of your identity prior to fulfilling certain requests.
6. DATA RETENTION
We keep your Personal Data only as long as reasonably necessary for the purposes set out in this Privacy Policy and in accordance with applicable laws and regulations. We establish retention periods in our internal data management policies, which may vary depending on contractual, legal, or regulatory obligations.